Policymakers are increasingly concerned about ensuring that consumers can make well-informed decisions when it comes to financial products and services. Consumer protection is governed by regulatory requirements that aim to help consumers obtain accurate, unbiased information about the products and services they purchase. This information is intended to prevent them from being mistreated or misled.

Consumer compliance training assists employees in understanding consumer’s rights including the right to make informed decisions based on accurate information, the right to change one’s mind, and the right to file a complaint. This training helps employees understand the importance of respecting customer rights, as well as providing them with practical tools for promoting compliant work processes.